At Characters IO, once your event is booked and confirmed, all payments are non-refundable. Our performers, costumes, and scheduling are reserved specifically for your event, and that time cannot be rebooked once held.

Rescheduling Policy

We understand that plans can change, and we are happy to accommodate one reschedule of your event based on performer availability—as long as you notify us at least 48 hours prior to your scheduled event.

• Reschedule requests must be submitted in writing.
• Rescheduling is based strictly on availability.
• Requests made within 48 hours of the event are considered a cancellation and cannot be rescheduled.

Important Notes

• We do not offer refunds for any reason once an event is booked.
• Performer substitutions may occur due to emergencies, and a suitable replacement will be provided.
• We are not responsible for conditions outside our control (e.g., weather, bounce houses, meals, or party distractions) that may affect your engagement time with the performer.

By booking with Characters IO, you agree to these terms.